VeriTrend

The engagement began as a discovery piece with a care provider, who came with a practical operational question rather than a software specification.

Discovery surfaced something bigger: every individual visit can look fine while the person is quietly declining. Eating less, drinking less, more pain, less steady — no single visit note shows a slow change, so problems only become visible long after they could have been fixed: a fall, a UTI, an admission.

The website

We built the VeriTrend website to tell the story plainly: every individual visit can look fine while the person is quietly declining — eating less, drinking less, more pain, less steady — because no single visit note shows a slow change.

The site introduces the pendant: a small wearable, not a phone. The carer presses it once on the way in and once on the way out; ambient voice technology captures the visit hands-free while care happens as normal, then drafts the visit note for the carer to approve.

Alongside the website we built an interactive ROI calculator: a provider moves their own sliders — carers, visits per day, working days, admin minutes per visit — and sees admin time released, care capacity freed and CQC preparation recovered, turned into a business case in their own numbers.

veritrend / home

The VeriTrend website

veritrend / pendant

The pendant — ambient voice capture, hands-free

veritrend / roi-calculator

ROI calculator — a provider's own numbers turned into a business case

The platform

Behind the website sits a role-based analytics platform, with views for leadership, managers, coordinators, carers and administrators. It turns visit records into trend intelligence and business analytics: per-person care signals with decline and escalation flags, statutory outcomes re-expressed in Care Act terms for local-authority reporting, CQC readiness across the five key questions, a remediation tracker against the last inspection, and operational health covering visits, punctuality, incidents and safeguarding.

It is deliberately human-in-the-loop. The evidence engine proposes levels and flags patterns for team review; a person always confirms. It is not a clinical judgement and not a CQC rating — it surfaces the slow changes no single note can show, so teams can act before a fall, a UTI or an admission.

It was designed for the DSPT and CQC context from the start, with a governance and compliance bench involved in shaping what evidence needed to look like. What began as a bespoke discovery piece with a care provider became the product itself.

veritrend / leadership

Leadership overview — CQC readiness and a remediation tracker against the last inspection

veritrend / trends

Trends — care signals read across every visit, flagged when they decline

veritrend / cqc-readiness

CQC readiness — evidence proposed by the engine, confirmed by a person

Names blurred.

The carer app

Alongside the platform we built a mobile app for carers. It runs on the carer's phone and pairs with the pendant, so the recording device always has context: which visit it is capturing, for whom, and when. Today's visits show at a glance whether each one is upcoming, captured or ready to review, and the app tells the carer if the pendant has disconnected.

A sync view shows what is recording now, what is buffered awaiting upload, what has synced, any recordings that still need matching to a visit, and the notes ready for the carer to review — so nothing captured on the pendant goes missing between the visit and the record.

veritrend app / today's visits

veritrend app / sync

Care data raises the bar. The platform handles special-category health data, so per-role access control, per-site data isolation, audit trails and DSPT alignment were designed in from the start, alongside the standard security wrap — row-level security policy-reviewed per table, secrets management, hardened authentication, security headers and a pre-launch scan — built with governance specialists for the DSPT and CQC context.

Providers receive a written security statement they can use in their own assurance conversations. The platform is aligned to recognised standards; no claim of guaranteed security is made.

A discovery engagement produced a website, a hands-free capture product and a platform the wider sector can use — and care teams moved from annual snapshots towards slow changes surfaced across visits as they happen.